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How do I find a missing package that shows as delivered?
If your package shows as delivered but you can't find it, follow these steps:. Confirm your shipping address: Check the order confirmation email you received after placing your order to verify that the shipping address is correct. If you notice a mis
What should I do about late deliveries?
If your delivery is late, here are some steps you can take:. Confirm the estimated delivery date and track your order: Visit our Track a Package page to view your package's tracking status. This tool provides the most up-to-date delivery information.
How can I find a missing item from my package?
If you've received your package but an item shipped is missing, follow these steps:. 1. Check for additional shipments:If you're missing an item from your package, please check our 'Track a Package' page to see if the missing item was part of a separ
What happens if my package is undeliverable?
A package can be marked as undeliverable for various reasons, such as:. The package sustains damage before or during transit. The shipping address is incorrect, incomplete, or has delivery restrictions (e.g., correctional facility). You can update yo
How do I determine shipping rates and times?
Shipping rates and delivery times vary based on the shipping speed and the weight/size of the items you're ordering. Shipping rates are calculated at checkout. We offer free shipping for orders over $50. Our delivery times are 5-6 business days for s
How can I track my package?
We'll send you a tracking information email once your order ships, where you can check the status of your order. Alternatively, you can view your tracking details through our Track a Package page. If you’re unable to find the tracking link or experie